About Us
TK Travel by design is a full-service travel agency based in Brampton Ontario. Our CEO, Theresa Stephenson has over 17 years experience in the travel industry, and her primary focus is customer satisfaction. Our mission is to make personal connections while delivering excellent customer service to make your dream vacation a reality. We will deliver the highest quality service and design your vacation to supersede your expectations.
In the travel industry, where “ excellent customer experience is the product,” the ability to deliver such experiences is the only path to the overall success of our agency. We actively investigate how our clients are constantly changing their definition of what constitutes an excellent experience. Equally elusive is to know precisely what our company can do to ensure it changes fast enough to keep pace with changing customer expectations. The proper strategy will inevitably involve how the agency treats our customers in the physical world as well as the digital world. Every successful travel agency has a good understanding of how to deliver excellent customer service in the physical world. But each year, the digital world takes on more importance. And now the two are intertwined. It is our goal to ensure we design the perfect getaway based on the vision of our customers.
So whenever you’re ready we’ll be there for you it’s all about you..
Vision Statement
We strive to provide that dream vacation Designed and Fashioned by you.
Mission Statement
Making your dream vacation experience a memorable one.
Our Way of Connecting
The goal of our agency is to connect with our travelers by forging a bond of both trust and loyalty. … Promoting our social media connections allows our agency to reach our customers much faster than in the past while identifying the differences between reaching our travelers and connecting with them.
We aim to treat every customer as an Individual. Great customer service is simply making a personal connection.
With our tour operators personally responding to every destination quote request. This is our opportunity to build a rapport with our travelers & we value every interaction.
Making a personal connection with our customers through Soft Skills is a New Era of Customer Service.
Excellent Customer Service
Providing excellent customer service means going the extra mile in making sure our customers are happy and satisfied with our services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, we ensure to provide superb communication and problem resolution skills.
Excellent customer service is the intangible that sets us and our company apart from others. Outstanding customer service gives us an edge above our competition. It’s all about learning how to deliver exceptional customer service.
We trust that the following points on the best ways to deliver top-quality customer service will assist us in defining our own workable strategy for servicing our customers.
Our customers must be able to contact us, should they require service or have a question to ask. We offer many different ways for our customers to contact us: like phone, email, and social media.
Our 10 Pillars
1. We Are Accessible
2. We try to Always Respond in a Timely Manner
3. We take pride in Listening to What Our Customers Have To Say
4. We Treat Our Customers With Respect
5. We take pride in customizing your dream vacation
6. We ensure your vacation is FASHIONED BY YOU
7. We Focus on Customer Relationships – Not Sales!
Making your Dream Vacation a Reality
If you’ve been fantasizing about your ideal getaway for years, maybe it’s time to take action. And the only way to make any dream a reality is with proper planning. Everyone has that place they’ve always dreamed of visiting. It might be bronzing yourself on the sun-drenched sands of the Caribbean or immersing yourself in the culture of a European city that excites you but making the time to go is one of the biggest hurdles. This is why our services are vital to the success of your dream vacation. After all, your vacations are a time to relax and soak up the atmosphere of a new destination, and they are hopefully a world away from the bustle of everyday life. Therefore, making the time to do this is important to leading a happier and more fulfilled life. Of course, you don’t have to go far to achieve this either as staying on the home ground is something many people strive to do also. If you are planning on making a long haul trip to a magical location, then planning this trip of a lifetime is something that takes time and patience to ensure you get all the details right. How do you make sure you get everything perfect first time?
Planning ahead is essential. Our strategic approach is to ensure that we stick to our targeted dates, ensure that your vision for your journey is being conveyed, & that we customized your perfect vacation.
